Legal & Privacy

Privacy Policy

1. Who we are

NOVAGRID ENERGY LIMITED (company number 17167206), registered office Nicholaston House Nicholaston, Penmaen, Swansea, West Glamorgan, United Kingdom, SA3 2HL, is the data controller for personal data described in this policy. Contact: info@easy-group.ai.

2. Scope

This policy covers the easy-group.ai website, enquiries, customer support, and the Easy AI service provided to solar installation businesses in Ireland, the United Kingdom and Australia. Where a customer uses Easy to process data about their own end customers, that customer is the controller and easy-group acts as processor — see section 3 of this page.

3. What we collect

We do not knowingly collect special category data and ask customers not to submit it to the service.

4. How we use personal data

5. Automated processing

Easy prepares drafts, proposals, replies and recommendations automatically. Output is intended for review by the installer, and no decision producing legal effects for an individual under Article 22 GDPR is taken by Easy alone. Where a request requires human attention, Easy escalates it to the installer.

6. Sharing and sub-processors

We share personal data with hosting, communications, AI model, payment and analytics providers acting as sub-processors under written contracts, with professional advisers, and with authorities where legally required. A current sub-processor list is available on request from info@easy-group.ai. We do not sell personal data.

7. International transfers

By default, service data is hosted with Amazon Web Services in London, United Kingdom, and some of the providers we use, including AI model providers, process personal data in the United States and other countries. Customers are free to choose data residency instead: all of their data and the AI models are then stored and used locally in the United Kingdom, the European Union or Australia, as the customer chooses. Data residency may involve additional fees, agreed in writing before it applies. Where personal data is transferred outside the United Kingdom or the EEA, we rely on an adequacy decision, or on the European Commission Standard Contractual Clauses together with the UK International Data Transfer Addendum, supported by a transfer risk assessment.

8. Retention

Enquiry data is kept for up to 24 months from the last contact. Account and service content is kept for the term of the agreement and deleted or returned within 90 days of termination unless a longer period is required by law. Accounting records are kept for six years. Security logs are kept for up to 12 months.

9. Security

We apply encryption in transit and at rest, role-based access control, least-privilege administration, logging, backup and restore procedures, supplier due diligence and staff confidentiality obligations. Personal data breaches are notified to the competent supervisory authority within 72 hours where required, and to affected customers without undue delay.

10. Your rights

Under the EU GDPR and the UK GDPR you have the right of access, rectification, erasure, restriction, data portability, objection to processing based on legitimate interests, withdrawal of consent at any time, and the right not to be subject to solely automated decision-making with legal effect.

Requests go to info@easy-group.ai and are answered within one month. Complaints may be made to the UK Information Commissioner's Office (ico.org.uk) or to the supervisory authority of your EU member state — for example the Data Protection Commission in Ireland, the AEPD in Spain, the Garante in Italy, or the Autoriteit Persoonsgegevens in the Netherlands.

You can also complain to us at info@easy-group.ai. We will acknowledge your complaint within 30 days, look into it and tell you the outcome. This does not affect your right to complain to a supervisory authority at any time.

Cookie Policy

Under the EU ePrivacy Directive as implemented locally and the UK Privacy and Electronic Communications Regulations, we set only strictly necessary cookies by default. Analytics and marketing cookies are set after consent given through the cookie banner, and consent can be changed or withdrawn at any time.

GDPR & Data Processing

When an installer uses Easy to work with their own customer and project data, the installer is the controller and NOVAGRID ENERGY LIMITED is the processor. A Data Processing Agreement meeting Article 28 GDPR is available and is incorporated into the service agreement on request.

To request the DPA, the sub-processor list or the transfer documentation, write to info@easy-group.ai.

Terms of Service

1. Agreement

These terms govern business use of the Easy AI service supplied by NOVAGRID ENERGY LIMITED, a company incorporated in England and Wales. The service is provided to businesses only; it is not offered to consumers, and no consumer contract arises under these terms.

2. Account activation

Accounts are activated by the Easy team following contact with us. An account is a company account: one subscription covers the customer's business rather than individual named users. Access may be suspended or ended where use falls outside the agreed scope. Continued use requires a subscription plan agreed with us.

3. Fees

Subscription fees are charged per company account, not per user or per seat: €399 per month for the Pro Q plan. The account includes 3,990 Credits and 10 signed customers. Each additional managed signed customer beyond the included ten costs 250 Credits. Roof and design images and short videos are included at no extra charge for the time being. Short-term rate limits may apply, and where they do they are freed only by the passage of time. Customers may purchase additional Credits; top-up pricing, the treatment of unused Credits and overage mechanics are specified in the final agreement. Customers in Australia are invoiced in Australian dollars at A$650 per month for Pro Q; the Australian dollar amounts are fixed prices, not a live conversion of the euro list, and change only when we publish new prices. Fees are invoiced in advance, and additional Credits are payable when they are bought. Where a subscription fee is waived for an agreed period, the waiver applies to the subscription fee only; additional Credits bought during that period are payable. Prices are exclusive of VAT and of any other tax that applies. We are established in the United Kingdom and are not registered for Australian GST; no GST is added to invoices issued to customers in Australia, and the prices shown above are the amounts payable. Each customer remains responsible for any tax it is required to self-assess in its own country. Where a reverse charge applies within the EU, the customer's valid VAT identification number is required.

4. Acceptable use

The account is for the customer's own business and must not be shared with, resold to or operated on behalf of another business; each person using the account must have their own login. Customers must not use the service unlawfully, must not send unsolicited communications through it, must not attempt to reverse engineer it, and must have a lawful basis for the personal data they submit.

5. Customer data and output

The customer keeps all rights in the data it submits and in the output generated for it. easy-group keeps all rights in the service, software and models. Output prepared by Easy — including proposals, bills of materials, replies and recommendations — is intended for review by the customer before it is relied upon or sent, and the customer remains responsible for technical, commercial and regulatory accuracy.

6. Availability and support

We aim to provide the service with reasonable skill and care and to keep planned maintenance outside normal European working hours where practical. Support is provided by email at info@easy-group.ai.

7. Term and termination

Subscriptions run monthly unless agreed otherwise and may be terminated with 30 days' written notice effective at the end of the current period. Either party may terminate immediately for material breach that is not remedied within 14 days.

8. Liability

Neither party excludes liability that cannot be excluded by law. Subject to that, neither party is liable for indirect or consequential loss or loss of profit, and each party's total liability in any 12-month period is limited to the fees paid or payable in that period.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting mandatory data protection rights and remedies available to individuals in their country of residence.